Whatever You Need - Any Time, Any Place
Workplace crises can be traumatic and their consequences
unpredictable. It is important for organisations
to ensure that those involved in, or affected by, an
incident have access to all necessary response and
recovery services that will assist in the assessment and
management of their emotional wellbeing and efficient
readjustment to workplace operations.
OSA Group provides trauma response services to
over 700 diverse organisations in Australia. Examples
of workplace crises to which OSA Group consultants
respond include industrial accidents, natural or man
made disasters such as pandemics, criminal acts against
organisations and staff, or sudden distressing events.
Organisations place their trust in OSA Group because
they know that our Trauma Response Service has
been developed and tested on up to date research
and psychological debate. Our response is timely and
professional. Organisations are confident that the
coordination of our response includes provision of
support to their employees and stakeholders, ensuring
compliance to duty of care and employee health and
wellbeing requirements.
The management of our Trauma Response Service gives
us the flexibility to guarantee 24/7 access to the OSA
Group team, many of whom are acknowledged industry
leaders in critical incident management.
Our resource allocation allows OSA Group to direct and
redeploy resources from its main counselling locations
using its team of trauma response trained counsellors
to meet any immediate needs. Our service extends to
include international locations, supported by access to
interpreters and other interventions as required.
We pride ourselves on delivering customised trauma
response services that comply with all professional
requirements and apply available IT and communication
tools and systems for streamlined service delivery.
And when the initial trauma has passed, we can assist
with the implementation of monitoring and evaluation
programs to support continuous improvement initiatives
designed to minimise organisational risk.